2007 Meetings:
Jan: Futurist Dr. Marvin Cetron
Feb: Jim Ball on Professionalism
Mar: Jim Ball on Professionalism
Jun: Family Night at the Ball
       Game
Sep: World Class Sales w/ Gerry
      Layo
Oct: State of the Industry
Nov: Awards Banquet
Dec: Holiday Ball

2007 Seminars:
Jan: Business Writing
Feb: Jim Ball on Professionalism
Mar: Leasing Summit
Apr: PMEXPO
May: Energy Panel
Sep: World Class Sales w/ Gerry
       Layo
Oct: Maintenance Summit
Nov: Assistant Manager to Manager
Dec: Tax Credit Compliance

2007 Special Events:
April: PMEXPO
May: Spring Break
Aug: August Social
Dec: Holiday Ball

Dealing with Difficult People and Situations

Details
Everyone in property management runs across the angry and dissatisfied resident, or tenant, or customer. Their frustration may be justified, but their anger may result from circumstances beyond your control. What do you do? How do you avoid confrontation? How do you make lemonade from lemons? The Dealing with Difficult People and Situations seminar will provide answers to these and other questions and offer practical guidance for everyday use.

Dan Parsons, an Instructor and Team Leader for Dale Carnegie Institute, will talk about the following topics:

• Examining yourself as service agent
• Using the four problem solving questions to overcome negativity
• Gaining cooperation from angry residents, tenants or customers
• Strategies to help front-line staff
• How to disagree, remain friendly and be consistent with company policy
• Solve tough situations to win-win

For more information, check out the seminar flyer.

 

PMA Event Reservation Policy

Reservations
All reservations shall be made in writing either via email, fax or online registration forms. Your request for a reservation completes your registration. No confirmations will be necessary. Your online registration is completed when you click the "Register" button.

Payment
Payment is accepted in advance or on the day of the event. Advance payment preferred. Payment from non-members shall be made in advance by credit card or check.

Invoices
Invoices are issued for amounts greater than $150 only.