2007 Meetings:
Jan: Futurist Dr. Marvin Cetron
Feb: Jim Ball on Professionalism
Mar: Jim Ball on Professionalism
Jun: Family Night at the Ball
       Game
Sep: World Class Sales w/ Gerry
      Layo
Oct: State of the Industry
Nov: Awards Banquet
Dec: Holiday Ball

2007 Seminars:
Jan: Business Writing
Feb: Jim Ball on Professionalism
Mar: Leasing Summit
Apr: PMEXPO
May: Energy Panel
Sep: World Class Sales w/ Gerry
       Layo
Oct: Maintenance Summit
Nov: Assistant Manager to Manager
Dec: Tax Credit Compliance

2007 Special Events:
April: PMEXPO
May: Spring Break
Aug: August Social
Dec: Holiday Ball

General Membership Meeting

Disney’s Magic Comes to PMA

Details

Walt Disney World’s longstanding reputation for incredible customer service and friendly cast members is not magic.  Exceptional Disney customer service is the result of a sound ideology consistently applied in a business setting.  That ideology is the focus of PMA’s January 17, 2008 General Membership Meeting.  Disney Institute instructor Nicole Lauria will explain the model that Disney uses to deliver exceptional customer service.

The program addresses how to:

• Anticipate the needs, wants and emotions of customers in order to exceed their expectations

• Bring “personality” to your organization by establishing service themes and standards

• Design a delivery system that focuses on employees, environment and the processes that enhance service quality

• Create a service plan that integrates service standards and delivery systems that promote quality

About the Speaker

Nicole joined the Walt Disney World Cast in 1999, where she held the position of senior sales manager for Resort Sales, Parks and Services. In her role, she was instrumental in developing and growing the national Diversity market for Walt Disney World Resort and the Washington, D.C. association market. In this role she worked with organizations to bring their conventions to the Walt Disney World Resort. In addition to her sales responsibilities, Nicole serves as a board member for Disney’s Local Diversity Action Team.

PMA Event Reservation Policy

Reservations All reservations shall be made in writing either via email, fax or online registration forms. Your request for a reservation completes your registration. No confirmations will be necessary. Your online registration is completed when you click the "Register" button. Payment Payment is accepted in advance or on the day of the event. Advance payment preferred. Payment from non-members shall be made in advance by credit card or check. Invoices Invoices are issued for amounts greater than $150 only.