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There are 4 item(s) tagged with the keyword "customer service".

Displaying: 1 - 4 of 4

1. Everyday Heroes

Most people, given the right circumstances will do the right things, claims Dr. James Doty, a clinical professor of neurosurgery at Stanford University and founding director of the Center for Compassion and Altruism Research and Education. In a recent podcast, Dr. Doty gave new meaning of being a hero. “Being a hero doesn’t necessarily mean that you have to jump off a bridge into freezing water and pull somebody out of the water. Being a hero can simply mean recognizing a situation where somebody is at risk and making the effort to go and help them.” An act of heroism can be as simple as helping a senior citizen to cross the street or standing up to someone is who bullying a coworker or friend.

Tags: communication, customer service
2. A Different World View

We tend to focus on what we want our residents, tenants and customers to believe, but we often ignore the prospective resident’s lens and what customers/residents believe is right for them. Do your leasing professionals consider what story residents tell themselves?

Tags: communication, customer service
3. Simple Acts of Kindness Make a Huge Difference

The list of annoyances and unpleasantries associated with flying is almost endless. That’s why when an airline actually does something nice, it makes a huge impression.

Tags: communication, customer service
4. Would You Lose a Tenant or Resident for 27 Cents?

What policies and procedures do you have that only serve your interest to the detriment of those who pay the bills every month? What are you going to do to change?

Tags: communication, customer service

Displaying: 1 - 4 of 4