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CAM Certified Apartment Manager

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Monday, March 9 - Friday, March 13
9 a.m. - 4 p.m.
The Donaldson Group Training Facility
15245 Shady Grove Road
Rockville, MD 20850


For property management professionals, the CAM Certified Apartment Manager course will help you earn your CAM credential allowing you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement. Through this 40-hour coursework, you'll learn about:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record-keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

Reservation Fees

PMA and/or AOBA Member: $975

The cost includes breakfast, lunch and course materials.

This course is full and we are not accepting anymore applications at this time. Please email info@pma-dc.org if you would like to be placed on the waiting list. 

If you need to cancel a registration, the deadline for a full refund is February 1, 2020 . After February 1, you will receive a partial refund of $480.00.


CAM Credential Requirements

To obtain the CAM credential, in addition to successfully completing this 40-hour coursework, candidates must:

  • Have a minimum of 12 months of onsite property management experience
  • Meet all examination standards within 12 months of declaring candidacy

To learn more about CAM, visit www.naahq.org/education-careers/naaei-credentials.

Toni Harris
PMA President
Toni R. Harris, CPM
(Avanath Realty)


CAM Agenda

Monday, March 9

  • Resident Experience
  • Legal Responsibilities

Tuesday, March 10

  • Human Resources
  • Maintenance for Managers

Wednesday, March 11

  • Marketing

Thursday, March 12

  • Industry Essentials
  • Risk Management

Friday, March 13

  • Financial Management