POSTPONED - PMA’s leadership and staff has been closely monitoring the spread of the coronavirus disease (COVID-19) as well as the guidance of federal and local health officials. In light of the latest data and recommendations, the Association will be postponing its previously scheduled March events. We will be working with venues, speakers Committee and Councils to reschedule these events to take place when it is determined safe and permissible to do so. We apologize for any inconvenience this may cause, but have made this decision out of deep concern for the health and well-being of our membership and the Washington metropolitan community.
7400 Greenway Center Drive
Greenbelt, MD 20770
This is not just a seminar, the Apartment All Stars Experience is an event, and it's like no other event you will attend this year.
Featuring speakers Kate Good, Virginia Love, Kara Rice and Pete Regules. Attendees will learn the latest cutting edge marketing techniques, how to overcome objections during the leasing process, the keys to successful resident retention and much more, including:
This is the fastest 40 min in property management. Buckle your seatbelts as the All Stars present the hottest ideas in leasing, marketing and service in an “idea a minute” format. That means in 40 min you will hear close to 40 ideas that could be the factor in making your 2020 your most successful year ever. It only takes one great idea to achieve ROI on the cost of admission and we kick off the day with bang!
Resident Retention for 2020: Residents will continue to rent with you until the pain of leaving is less than the pain of staying. The same is true for your team. Communities that retain employees longer will also retain residents longer. So rather than dealing with the over $2000 average cost to turn an apartment, wouldn’t it be easier and more affordable to keep residents as long as possible. In this session you will discover tips, tricks, and tools on how to keep both residents and team members from wanting to learn if the grass is greener elsewhere. Key points include:
Leasing, Marketing, and What I've Learned, one marketers persistent pursuit of a better strategy. Key points include:
From Whiners to Winners: Getting Great Results with your Property Management Team –7 out of 10 American workers are unhappy with their jobs. Their disengagement ranges from mildly dissatisfied to downright miserable. Worse yet, many take it out on their bosses, coworkers, and even their customers. This is seriously bad for business! Let’s explore what it takes to earn your associates’ best performance and boost satisfaction, and create a multifamily workplace that works.
Redefining Service in the Age of the Never Satisfied Customer Are there days that it feels like no matter how hard you try it is increasingly difficult to keep your customers happy? There is a reason for that. Our customers expectations have changed and in some cases it may be easier than ever to create raving fans. You just have to know why there has been a shift in customer satisfaction and what you can do about it. This session will include exploring Gen Z, the largest generation ever who will soon be occupying our apartments. Don’t miss this opportunity to take your customer service efforts to 2020 status.
The price to attend is $95 per member and $125 per nonmember.