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or more than 30 years, as a local answering service, our concepts have trained an entire industry.
Shortly after opening our doors in 1987, the Focus Telecommunications team created a comprehensive instruction manual for office answering services.
Years later, we adapted that manual into three training videos for agents, supervisors, and customer service representatives. They were filmed on-site at Focus’ headquarters and featured our hardworking employees and agents.
Now distributed by SNUG (Startel National Users Group), they are considered the industry standard for office answering services.
Shortly after opening our doors in 1987, the Focus Telecommunications team created a comprehensive instruction manual for office answering services.
Years later, we adapted that manual into three training videos for agents, supervisors, and customer service representatives. They were filmed on-site at Focus’ headquarters and featured our hardworking employees and agents.
Now distributed by SNUG (Startel National Users Group), they are considered the industry standard for office answering services.
Tamara Metzger
Business Development
