2024 Leasing and Maintenance Summit

The Property Management Association’s highly anticipated Leasing and Maintenance Summit is a game-changer for anyone working in property management. It's the perfect chance for your team to learn new skills, meet other professionals and become even better at what they do.

We've got sessions planned that will help leasing and maintenance staff work together more smoothly, understand each other's roles better and deliver top-notch service to residents. 

Don't forget the chance to meet a variety of sponsors throughout the day. It's a great opportunity to see what's new out there and how it can benefit your property.

Leasing Experience

For leasing staff, Stephanie Oehler will lead three workshops where she's going to cover the basics like phone etiquette and email replies, and she'll also show how to mix in new tech and methods to get better results. It's all about making the leasing process smoother and more effective.

Learn More About the Leasing Experience

Maintenance Experience

And there's something special for maintenance folks, too. We're talking hands-on workshops on HVAC and appliance repairs that will level up their practical skills on the spot.

Learn More About the Maintenance Experience

General Sessions

Building a Better Bridge: Enhancing Collaboration Between Leasing and Maintenance Teams

In the Summit's opening general session, Toni R. Harris, CPM®, ARM®, will discuss the essential roles that maintenance professionals and leasing professionals play in customer experience and asset management, highlighting how effective collaboration can lead to greater success. 

 Learning Objectives:

• Learn about the interconnected nature of leasing and maintenance roles, and how each contributes significantly to customer satisfaction and asset management. 

• Gain techniques for improving communication between leasing and maintenance teams, ensuring clear and productive interactions. 

• Enhance skills to collaboratively address common challenges in property management, fostering a team-oriented approach to problem-solving. 

• Explore methods to to use teamwork to directly improve the resident experience, thereby enhancing customer loyalty and preserving the value of the property. 

About the Speaker: Toni R. Harris, CPM®, ARM®, is a thought leader and change agent in the multifamily housing industry, boasting over two decades of experience and a stellar track record of award-winning achievements. Beginning her journey as a Leasing Specialist, Toni swiftly ascended through various leadership roles, including Property Manager Marketing Director, Regional Manager, Regional Vice-President, Vice-President and ultimately Senior Vice-President.

Currently serving as the Vice-President of Property Management for Riparian Capital Partners, Toni also wears the hat of Founder-CEO of KAT Professional Development Services LLC, a testament to her entrepreneurial spirit and commitment to empowering others in the industry.

Toni's expertise extends beyond her executive roles; she is a nationally recognized instructor for both the Institute of Real Estate Management and the National Apartment Association Education Institute. She also serves in the prestigious role of a Board of Director member for IREM. Additionally, her dedication to the industry is evident through her volunteerism at Property Management Association where she served as the 2020 President. With a wealth of knowledge and a passion for professional development, Toni continues to shape the future of multifamily housing, leaving an indelible mark on the industry through her leadership, innovation, and commitment to professional development.

Emotional Savvy - The Tools We Need Are Changing 

Amy Earp will close the Summit with an interactive session to help participants become more balanced in their thinking, feeling and doing by giving them skills and mindset for proper self-awareness, self-management, self-motivation, and relationship management.

Learning Objectives:

• Understand what emotional intelligence is, and how it can improve both their personal and professional life.
• Understand the importance of self-awareness 
• Techniques to self-motivate, control emotions, and challenge negative thought patterns. 
• Understand the importance of empathy and developing your social awareness for properly managing relationships with others as an emotionally intelligent person

About the Speaker: Amy Earp is an award-winning marketer with more than 20 years in the property management industry. Amy specializes in business development, opportunity creation, creative marketing and relationship building. She is also a trusted industry speaker and consultant hired by industry associations and property management companies to inform, engage and inspire team members and associates. Amy’s unique training style has been the leading source of new clients for both eWrit Filings and Beyond The Balloons Training and Consultant Services.