The Power of Providing Excellent Service
Best Practices for Handling the Upset Customer
Webinar
Event Details
This high-energy webinar will look at the difference between customer service and the customer experience and the vital role each team member plays in both. We will also dive into simple principals to remember when providing customer service as well as helpful tips for handling the “upset” customer. This webinar will inform, engage and inspire all team members!
Course Content:
- Customer journey vs customer experience and your role in both
- Why service matters most – technology’s role in amplifying the customer voice
- 10 simple principals of providing excellent customer service
- Helpful tips for handling the upset customer
All Participants Will Receive:
- An electronic participant workbook that includes course material
- Electronic Certificates of Engagement for each participant
Registration Fees:
PMA Member: FREE
Nonmember: $50
Sponsored By:
About the Instructor:
Amy Earp is an award-winning marketer with more than 20 years in the property management industry. Amy specializes in business development, opportunity creation, creative marketing and relationship building. She is also a trusted industry speaker and consultant hired by industry associations and property management companies to inform, engage and inspire team members and associates. Amy’s unique training style has been the leading source of new clients for both eWrit Filings and Beyond The Balloons Training and Consultant Services.
