Customer Care Webinar
Practical customer service tips for challenging times.
This interactive webinar addresses the importance of customer service (or as we call it, “customer care”) in your career, community ratings, bottom line and its overall impact on the brand that you are paid to represent. Participate in this engaging webinar to learn 10 simple steps to providing superier customer care and create your own Customer Experience Improvement Plan
Topics covered include:
- Understanding your role
- Open discussion of current challenges with customers
- Why service matters most
- How social media and technology have changed the playing field
PMA Member: FREE
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About the Instructor:
Amy Earp is an award-winning marketer with more than 20 years in the property management industry. Amy specializes in business development, opportunity creation, creative marketing and relationship building. She is also a trusted industry speaker and consultant hired by industry associations and property management companies to inform, engage and inspire team members and associates. Amy’s unique training style has been the leading source of new clients for both eWrit Filings and Beyond The Balloons Training and Consultant Services.