PMEXPO Seminars

Moderator:

Erica D’Alessandro, Director of Business Development, Apartment Restorers, LLC

Panelists:

Alexis Sudah Rice, General Manager, CIM Group
Matt Berres, Vice President, Operations, KETTLER Management
Elaine De Lude, Vice President, LIVEbe Communities

Summary

Service managers and property managers in the multifamily industry saw a dramatic change in their daily course activity over the last two years. Many of the preventive maintenance systems, resident check-in, and normal job tickets needed to be rethought to keep all residents and staff safe. On the leasing and property management side, the pandemic also created speed bumps property managers needed to create new systems for. During this time, new habits were created, old habits were taken off the roster, and some habits are still being created.

In this session we will learn from three industry veterans what they and their teams instituted and what they plan to keep in the daily operations for their companies.

Learning Outcomes

At the conclusion of the presentation the attendee will be able to:

• Describe new processes and tools implemented by the maintenance teams for health, safety, and efficiencies
• Explain how the leasing process has evolved?
• Explain what changed in the internal dynamics of site teams
• Describe the new processes and guidelines extended to vendor partners
• Clarify the changes will stick and what were only for the pandemic season

Speaker:

William Cannon, Esq.
Department Chair, Landlord Representation Practice Group
Partner, Offit Kurman, P.A. 

Summary

This course will cover the Fair Housing Act generally, including a review of protected classes, types of housing discrimination, how to handle reasonable accommodation and modification requests, and a discussion of best practices and fundamentals for property management professionals who will deal with fair housing issues. 

Learning Outcomes

At the conclusion of the presentation the attendee will be able to:

• Explain what a “protected class” is
• Describe the types of housing-based discrimination
• Know how to handle a reasonable accommodation request
• Know how to handle a reasonable modification request
• Confidently interact with residents who may present fair housing issues

Speakers:

Brian McQuaid, Commercial Account Executive, American Pest

Larry Edmonds, Commercial Account Executive, American Pest 

Summary

Presenters Brian McQuaid and Larry Edmonds will explore the anatomy of a well-run pest control program, and the need for a strong partnership between the pest professional and the location’s on-site team to avoid the loss of residents from pest-related complaints. There will be a focus on data, expectations, roles, information-sharing and how those components inform effective communication between both partners to achieve optimal results for your residents. McQuaid and Edmonds will display how SMART pest technology can leverage data in this relationship to shift the pest management paradigm from reactive to proactive in ways never imagined, resulting in happy clients, happy residents and better retention. 

Learning Outcomes

At the conclusion of the presentation the attendee will be able to:

• Explain the importance of maintaining Rotation Service in all communities, regardless of age or current pest pressure.
• Describe the importance of a thorough initial interview/site evaluation to determine the true service needs of a community so that a program is built with the appropriate amount of resources, allowing the technician to have time to make a difference.
• Understand the introduction to a new era of technology in pest management that allows for 24/7 monitoring of sensitive/important areas, giving real-time information on the movement of rodents and invaluable data towards attaining solutions.
• Explain relationship between the data we gain from resident reports, the facilities staff, the leasing office, and the SMART equipment and favorable outcomes, with longer-term solutions.
• Describe why the old “drill & dust” is bad for you, bad for us, bad for the residents and how data can inform exclusion as a better alternative.

Speakers:

Theresa Chimento, Project Manager – Regional Lead, Environmental, Health & Safety, JS Held Vinny Gigliotti, Owner, Environmental Solutions

Sami Satouri, President, Quest Insurance 

Summary

This engaging session will allow property managers to gain a better understanding of how to respond to and manage occupants’ concerns of environmental hazards. Specifically, the interactive topics will help property managers understand and better manage mold issues and other indoor air quality issues.

 

The presentation will cover five main topics:

1. When, Why and How to use an Environmental Company

This part of the presentation informs the property managers how to assess whether a loss is small enough to be handled internally, or whether an environmental company or consultant should be utilized. A methodical process in communication and documentation for small, medium, and large losses will be described. 

2. What are microbial and biological contaminants?

Commonly found molds and other biological contaminants will be introduced, as well as describe how these microorganisms are a part of our natural environment and how to manage them from becoming problematic.

3. Understanding cause and effect of indoor air quality problems

This section will explain the typical types of Indoor Air Quality (IAQ) problems, specifically, how mold

spores enter the building and can grow from a few spores to multiple spores aggressively colonizing within the breathable airspace. How to limit this effect and address other IAQ problems will also be explained. 

4. Building Sciences cause and effect; and what to look for etc.

This section will identify building materials, possible defects, and will point out to the audience and how the building materials and potential defects contribute to water intrusion and mold colonizing. 

5. Layering your Liabilities

This section will explain the importance of third-party expert involvement, documentation through collecting historical data on the area and or occupants of concern and understanding the potential liabilities. 

Learning Outcomes

At the conclusion of the presentation the attendee will be able to:

·       Explain when, why, and how to use an environmental company

·       Define microbial and biological contaminants

·       Understanding cause and effect of indoor air quality problems

·       Describe building sciences cause and effect, and what to look for

·       Explain importance of third-party involvement and documentation

 

Speakers:

Lia Nichole Smith, Senior Vice President of Education and Performance at ApartmentRatings.com and SatisFacts Research LLC
Casey Buchanan, ARM, Human Resources Coordinator, Bonaventure

Summary
The act of “ghosting” has evolved into more than what happens after a bad date. Job candidates are ghosting potential employers and businesses have been found guilty of doing the same to those who are applying for open positions. Is this a generational thing or normalized social behavior? The strategies shared by our presenters will help you to discover ways to manage the overflow of resumes, form connections with viable candidates, and engage new hires well before their first day. Join this session to become a Ghostbuster and lessen the chance of getting “ghosted” by your newest team members!

Speaker:

Lia Nichole Smith 

Summary

Reputation management is mostly regarded as a business practice. But what about managing your reputation? What others say about you when you are not around, especially about you professionally, can make you or break you. The mere mention of a name elicits a positive or negative reaction; doors can open or close, opportunities can appear or vanish, people can smile or frown. This session delves into five ways to intentionally secure your reputation while building an authentic and well-respected professional identity. 

Learning Outcomes

At the conclusion of the presentation, attendees will be able to:

• Understand the importance of one’s professional reputation
• Explore examples of what can occur when reputation turns negative
• Learn the keys to creating a positive personal brand
• Realize why the wisdom of the crowd is essential to your professional reputation
• Develop an assessment strategy to keep your reputation top of mind