Communicating with Purpose
Choosing the Right Message, Method, and Moment
Join Us Virtually
Strong communication is essential to professionalism, trust, team collaboration and the resident experience. In this practical session, Careese Warren, SHRM-CP, will help property management professionals strengthen everyday workplace communication by choosing the right message, method and moment for different situations.
Participants will explore how to communicate with greater clarity, professionalism and purpose across email, phone, text and in-person interactions. The session will also address strategies for navigating difficult conversations with residents and coworkers, including active listening, tone, de-escalation, clarifying expectations and improving communication across teams such as leasing and maintenance.
- Identify when different communication methods, including email, phone, text and in-person conversations, are most appropriate.
- Apply practical strategies for communicating with clarity, professionalism and purpose.
- Use tone, active listening and thoughtful questioning to improve workplace and resident interactions.
- Structure phone and in-person conversations to support clear expectations and productive outcomes.
- Navigate difficult conversations with residents and coworkers using de-escalation, expectation-setting and follow-up strategies.
- Strengthen communication across teams to reduce confusion, improve service and support a more professional workplace culture.
Registration Options
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Registration Options
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Price |
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Member
Registration Ends 8/18/26 at 10:59 AM EDT
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FREE |
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Non Member
Registration Ends 8/18/26 at 10:59 AM EDT
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$75.00 |
Meet the Speaker
Careese Warren, SHRM-CP, is the Director of Organizational Learning & Development at Southern Management Companies, LLC, where she leads the development of innovative, practical and results-focused learning solutions that support employee growth and organizational success.
With a master’s degree in Learning Design and Technology, Careese brings expertise in relationship development, team building, employee training and instructional design. Her work focuses on creating meaningful learning experiences that meet diverse learning styles and help professionals strengthen the skills they need to succeed in today’s workplace.
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